The online store has a term for returns of 30 business days from the date on which the carrier delivers your order to the address provided in the purchase. You must notify about the return within 30 business days through one of our customer service channels.
If you wish to return any of our products, you can do so in the following ways:
- In any of our stores in the country, presenting your purchase invoice or the buyer's ID and one of our sales advisors will help you in the process.
- Through our online store www.carolinaguzman.store
- Through our email firstname.lastname@example.org
Specifies what will be returned
1. Return of the money (only applies to cases of guarantee and law of withdrawal):
- Through transfer (savings account, current account, savings on hand): it is done approximately within five business days after receiving the product back in our warehouse.
- Through payment reversal: fifteen business days after receiving the product in our warehouse. This reversal is at the expense and order of your bank, any questions you should contact them directly.
2. Product change (Subject to inventory availability at the time of change). Changes can only be made for products with a value equal to or less than the original and the difference, if applicable, will be delivered in a coupon for a new purchase in the online store. In case of not having availability for the change, the value of the product(s) will be delivered in a coupon for a new purchase.
3. Coupon to make a new purchase (This coupon is valid for six months from the date of creation).
Conditions of the product to apply the return:
The product must be returned in optimal conditions, without traces of having been used, with the original labels or, failing that, if they have already been removed, you must insert them in the packaging. Once the product is received in our warehouse, we will verify its conditions and according to the results, a new product will be sent to you or a coupon for a new purchase will be given to you.
Products for which the refund does not apply and applies:
Accessories, underwear, personalized products and cosmetics are non-refundable, nor are promotional items.
You must bear in mind that products on promotion or with a discount and from the OFFERS section are non-refundable. In some cases, special conditions will apply that will depend on the dynamics or activity on which you are buying them. We suggest you consult the terms and conditions of each dynamic in the current activities and promotions section.
Steps to follow if the customer chooses a refund or replacement and how to respond:
To return the product you can use the same packaging in which we delivered your order or use a packaging of your choice, however it is important that the packaging is appropriate according to the nature of the product so that it cannot be affected during the process. Of transport.
In case your product does not meet the conditions to accept the return. We will inform you with a message to your email the reason why the change and/or guarantee is not applicable and the product will be returned to the initial shipping address.
Responsible for assuming shipping costs:
The User may return, at no cost, any product that has manufacturing defects.
Includes the right of withdrawal
In accordance with the right of withdrawal enshrined in Law 1480 of 2011 art. 47, the maximum term to exercise this right is 5 business days from the delivery of the product. The product must be returned in the same conditions in which the Store delivered it. Transportation costs and others, incurred in the return will be assumed by the End User.